Moving your AT&T internet service
If you’re moving and want to hold on to your AT&T subscription, the first thing you’ll need to do is check if AT&T is available in your new area. Otherwise, you’ll need to sign up with another internet provider that serves your location. Use the tool below to see if you can move your AT&T service to your new home.
Is AT&T available in your new area?
Check availability
Or call us today: (844) 451-2720 (844) 451-2720
Pausing AT&T service
In some situations, pausing your subscription might make more sense than trying to have AT&T disconnect the service. For example, if you’re going on a cross-country road trip or simply need a few months to catch up on bills, you might consider putting a temporary hold on your account rather than terminating your contract and needing to sign up again.
Canceling your AT&T service
If you’re ready to cancel ATT internet service, you’ll need to do it over the phone (in most cases). Fortunately, it’s a pretty straightforward process, as we’ve outlined below. Here’s how to cancel AT&T internet:
Are you eligible to cancel your AT&T service?
When you sign up for an AT&T internet plan, you’re agreeing to a 12-month contract. You’ll have 14 days after activation to cancel without penalty, but if you’re outside of that timeframe and want to cancel, AT&T will charge an early termination fee (ETF).
You’ll be on the hook for $15/mo. for each month of service remaining on your agreement, up to a total of $180 (internet). Unfortunately, it can be difficult to waive these ETFs, but you can always try explaining your situation to an .
Canceling your AT&T service online
If you’re grandfathered into a residential DSL High-Speed Internet plan from AT&T, you can submit a cancelation request online through this page.
Canceling your AT&T service over the phone
In the majority of cases (with the exception outlined above), you’ll have to contact the company by phone to cancel ATT internet. You’ll also need to be the main account holder to initiate the cancelation process. Here’s how to cancel AT&T via phone.
- • Gather your account number and PIN
- • Call AT&T at (800) 288-2020 during normal business hours
- • Follow the prompts to submit your cancelation request
If you call outside of standard operating hours, your request will be processed on the following business day.
Canceling your AT&T service in person
Although AT&T has physical stores around the country, these locations primarily focus on wireless plans (but you can purchase internet packages as well). Contact your local store to find out if you can cancel in person.
How to return your AT&T equipment
After you’ve filed your formal cancellation, don’t forget to return any equipment to AT&T. If you’ve rented an internet device like a router, you’ll have 21 days to send it back via UPS or FedEx (AT&T stores can’t accept returned internet equipment). Otherwise, you’ll be charged a $150 non-return fee. If you’ve paid this fee and send back your equipment within six months of cancellation, you’re eligible for a refund.
Note: Make sure you don’t remove or return wall-mounted AT&T equipment (including the power cord). Contact the company for next steps if you have any of this equipment.
Canceling because of service price or moving to a new area?
Trying to find a new internet provider can be tricky. Between comparing rates, researching customer reviews and evaluating plan options, there’s a lot to consider when switching providers. But with Allconnect, you can easily explore plans in your area and find the best one for your needs.
Canceling or transferring AT&T FAQs
It’s prorated at $15/mo. depending on how long you have left in your contract. For instance, if you have three months left, your ETF would be $45. Check out this fee chart for more details about how to cancel AT&T service and what you’ll pay to do so.
You’ll need to contact AT&T at (800) 288-2020 to discuss canceling part or all of your bundled subscription. You should note that you might not be able to maintain any discounts you received as part of your bundled package.
It depends on where you’re moving. AT&T internet is available in a number of states across the country, but it’s not everywhere. Use the Allconnect comparison tool to see what’s available near you.
Allconnect: Let us compare providers for you
Why should you choose Allconnect? We’re the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home.
Get started
We value your feedback
Was this page helpful?
We value your feedback
We’re glad! Tell us what helped most on this page.
We value your feedback
Was this page helpful?
Thanks for your feedback!
Your insight helps, and we’ll do our best to improve your experience.
Written by:
Taylor FreitasAllconnect contributor
Taylor Freitas is a contributing writer for the Allconnect.com team, focusing on broadband and wireless topics. Over the past 10 years, she has written for publications such as LA Weekly, CNET, Safety.com and Ba… Read more
Edited by:
Robin LaytonEditor, Broadband Content
Read bio